Free clients are typically not deemed as active clients since they tend to be more sporadic in their approach to improving their health.
Active clients are those who are currently signed up for a paid holistic package (or service) that has not been fulfilled.
Clients signed up on the holistic package route, he/she is considered active if they maintain continuous enrollment (and payment) without any unexcused absences for scheduled sessions.
For those who take the service route, once your session has been completed, you are no longer considered an active client, and thus your online client account may be disabled after 30, 60, or 90-days depending on our available seats (via a various online platforms).